Terms of service

These terms are an agreement between Indrajeet's iQuanta Edu Services Private Limited (“iSales”, “we”, “us”) and the organisation that signs up for or uses iSales (“you”). They cover the iSales web app at app.isales.in, the iSales app for Android and iOS, the iSales API at api-v2.isales.in, and our support for them (together, the “Service”).

• You accept these terms by signing an order form that refers to them, or by using the Service. If you accept them for an organisation, you confirm that you are authorised to bind it.
• Your order form (or any other agreement you sign with us) sets out your plan, fees, number of users and subscription period. If it conflicts with these terms, the order form wins for that point.
• The Service is for businesses and other organisations, not for personal or household use. Everyone who uses it must be at least 18.
• Our privacy policy explains how we handle personal data and forms part of these terms.

• Your admins invite users, give them roles and permissions, and choose which optional features and integrations are switched on (for example location for check-ins, check-in selfies, face check-in, field visits, the Copilot, the website chatbot and connected apps). You are responsible for those choices and for everything done under your account.
• Each user needs their own sign-in; sign-ins must not be shared. Keep passwords secure, and we recommend turning on two-factor authentication. Tell us at info@iquanta.in as soon as you suspect someone has unauthorised access.
• Disable the accounts of people who leave your organisation or no longer need access.
• We may rely on instructions from your admins as instructions from you.

“Customer Data” means all data that you or your users put into the Service or collect through it, including leads, messages, call records, payments, attendance records and files.

• You own Customer Data. You give us permission to host, copy, process, transmit and display it only as needed to provide, secure and support the Service for you, and as the law requires.
• Roles under the DPDP Act. For personal data in Customer Data, you are the Data Fiduciary and we are your Data Processor under the Digital Personal Data Protection Act, 2023 (the “DPDP Act”).
• What we commit to. We will process Customer Data only on your instructions, which are these terms, your order form, your settings and your use of the Service. We will make sure our staff who can access it are bound by confidentiality; protect it with the security measures described in our privacy policy; use only the service providers listed in our privacy policy, update that list when they change, and tell your admins by email before a new provider starts handling Customer Data; help you respond to requests from the people the data is about; tell you without undue delay after we become aware of a personal data breach affecting Customer Data, with the information you need to meet your own obligations; and return or delete it as described in Term and termination.
• We do not sell Customer Data, use it for advertising, use it to train AI models, or use it for anyone other than you.

Lawful collection and consent

You are responsible for Customer Data and for how you collect and use it. In particular, you must give the notices and get the consent the law requires (today the Information Technology Act, 2000 and its Sensitive Personal Data or Information Rules, 2011, the “SPDI Rules”; from 13 May 2027, the DPDP Act) or rely on a legitimate use the law allows, honour withdrawals of consent and requests to correct or erase data, and not upload or import contact lists you have no right to use, such as bought or scraped lists whose people have not consented.

Children’s data

If you process personal data of anyone under 18, you must first get verifiable consent from their parent or lawful guardian, as section 9 of the DPDP Act requires from 13 May 2027, and must not use the Service to track or monitor children’s behaviour or to target advertising at them. That includes not using engagement tracking, such as microsite and document tracking, on children’s data.

Calls, SMS and messages

You must follow the Telecom Commercial Communications Customer Preference Regulations, 2018 of the Telecom Regulatory Authority of India (TRAI) and any directions under them whenever you call or message people through the Service. That includes registering on the DLT platform where required, using only registered headers, sender IDs and templates, and respecting the National Customer Preference Register (DND) and people’s consent for promotional communication. iSales does not check the DND register for you: its do-not-call and do-not-message flags cover only the preferences recorded in your account.

WhatsApp, Meta, Google and other platforms

You must follow the WhatsApp Business Messaging and Commerce Policies (including getting opt-in before you message someone and honouring opt-outs), Meta’s Platform Terms, Lead Ads Terms and advertising policies, Google Ads policies and the Google API terms, and the terms of every other service you connect.

Email

Send email only to people who have agreed to receive it or with whom you have a lawful reason to communicate, and give a way to opt out of marketing email.

Your staff

Check-in and check-out, and on Android the syncing of calls with leads, are part of the Service for every organisation. For these, for any of location, check-in selfies, face check-in and field visits that you turn on, and for staff details you publish on microsites or booking pages, you must tell your staff what is collected and why, get their consent where the law requires it (for face data, consent in writing under the SPDI Rules, which can be electronic), offer another way to check in to anyone who declines face check-in, use the data only for what those features are for (recording attendance, confirming who is checking in, and recording work calls with leads), and handle your staff’s requests about it.

Your content

You are responsible for what you publish or send through the Service, including microsites, chatbot content and FAQs, templates, documents and testimonials. It must be accurate and lawful, and you must have permission to use it, for example a student’s consent to use their name and photo in a testimonial.

You must not, and must not let anyone else:

• use the Service to break the law or anyone’s rights, or to send spam or unsolicited commercial communication;
• harass, threaten or deceive anyone through the Service;
• upload malware, or probe, scan or test the Service for vulnerabilities without our written permission;
• access accounts or data you are not authorised to, or get around masking, permissions, rate limits or other controls;
• overload the Service, scrape it, or use the API beyond its published limits;
• reverse engineer or copy the Service, except as the law allows despite this restriction;
• resell the Service, or make it available to anyone other than your users, without our written agreement;
• use face check-in or location data for anything other than attendance; or
• use AI features to produce unlawful, deceptive or harmful content.

• The Service lets you connect other services, such as Meta and Google Ads, WhatsApp through Bluck, MSG91, your own email server, payment gateways and Zapier. You choose to connect them, data flows to them as our privacy policy describes, and their own terms and privacy policies apply to what they do.
• We are not responsible for third-party services, their availability, or changes they make. If a provider changes or withdraws its service or your access, the feature that depends on it may stop working.
• You pay any charges those services make, such as WhatsApp conversation charges, SMS charges and payment gateway fees.
• Payments from your students are processed by the payment gateway on your own merchant account. We never hold those funds.

• Fees, the plan, the number of users and the billing period are as set out in your order form or otherwise agreed with us in writing.
• We invoice you as agreed. Pay each invoice by its due date.
• Fees do not include taxes. GST and other applicable taxes are added where they apply, and you are responsible for them, except taxes on our own income.
• If we give you a free trial, it lasts for the period we tell you, the Service is provided as is during it, and we may end it. Your account continues after the trial only if you subscribe.
• If fees remain unpaid after we remind you, we may suspend the Service as described below.
• Fees are not refundable, except as your order form says or the law requires.
• We may change fees for a renewal by telling you at least 30 days before the renewal.

Each of us will keep the other’s confidential information confidential, use it only for this agreement, and share it only with people who need it for this agreement and are bound to keep it confidential, or where the law requires (with notice to the other where the law allows). This does not apply to information that is public through no fault of the receiving party, that it already knew, developed independently, or received lawfully from someone else. These duties continue for three years after the agreement ends, and for as long as we hold Customer Data, for that data.

• We and our licensors own the Service, its software, design and documentation, and the iSales name and logo. While your subscription is active, we give you a non-exclusive, non-transferable right for your users to use the Service for your organisation’s business.
• You own Customer Data and the content you create in the Service.
• If you send us feedback or suggestions, we may use them freely, without any obligation to you.
• Open-source components in the Service are licensed under their own licences.

• AI features, including Copilot answers and actions, chatbot replies, call summaries, drafts, lead scores, win probabilities and health flags, are produced automatically and can be inaccurate, incomplete or unsuitable. Review them before relying on them, especially before sending anything to a lead or making a decision about a person.
• The website chatbot replies to your visitors on your behalf, from content you provide. You are responsible for setting it up and for turning it off if it is not suitable.
• The Copilot can take only actions the user is allowed to take, and the user remains responsible for them.
• AI providers process data as our privacy policy describes. Between you and us, outputs generated from your data are yours.
• Your admins can turn off the Copilot and the website chatbot.

• We work to keep the Service available and secure, but we do not guarantee any level of uptime unless your order form includes a service level. The Service may be interrupted for maintenance, by failures of the services we rely on, or by events outside our control.
• For support, email info@iquanta.in. We will respond as soon as we reasonably can.
• We keep improving the Service and may change or remove features. We will give reasonable notice of changes that materially reduce what you have subscribed to.
• Features marked as beta, coming soon or pending activation may be incomplete or change without notice.

We may suspend all or part of the Service for you if:

• it is needed to prevent harm to the Service, our other customers or anyone else, or to deal with a security threat;
• you break the acceptable use rules or the law, for example if we receive complaints of spam;
• fees remain unpaid after we remind you; or
• the law requires it.

We will tell you before suspending where we can, and restore access once the reason is resolved. Suspension does not delete your data.

• This agreement starts when you accept these terms and continues for the subscription period in your order form, renewing as it says.
• Either of us may end it by written notice if the other materially breaches it and does not fix the breach within 30 days of being told, or immediately if the other becomes insolvent. You may also end it at the end of any subscription period by telling us before that period ends.
• When it ends, your users’ access ends, and any unpaid fees become due.
• Exporting your data. Before it ends, your admins can export leads (Leads → Export) and the audit log as CSV files. If you ask within 30 days after it ends, we will help you export other Customer Data in a common format.
• Deleting your data. After the agreement ends, we keep Customer Data in a suspended account until you ask us to delete it, or until we delete it after giving you at least 30 days’ notice by email. When you ask, we delete it from our live systems without undue delay and tell you when it is done. Copies in our database provider’s backups disappear as those backups are replaced. We may keep what the law requires us to keep, such as our invoices.
• Sections on your data, confidentiality, intellectual property, fees owed, warranties, liability, indemnity and governing law continue after the agreement ends.

Each of us confirms that it has the authority to enter into this agreement. We will provide the Service with reasonable skill and care. You confirm that you have the rights and consents needed for Customer Data and for the communications you send through the Service.

Apart from that, and to the extent the law allows, the Service is provided “as is” and “as available”, and we make no other promises, express or implied, including that it will be uninterrupted or error-free, or fit for a particular purpose. We are not responsible for your business results, such as admissions or sales, or for the accuracy of data that you or third parties provide.

• Neither of us is liable to the other for indirect, incidental, special, consequential or punitive loss, or for loss of profits, revenue, goodwill or data, even if told it might happen.
• Our total liability arising out of or relating to this agreement and the Service is limited to the fees you paid us for the Service in the 12 months before the event that gave rise to the claim.
• These limits do not apply to your obligation to pay fees, your obligations under Indemnity, liability for fraud, or any liability the law does not allow to be limited.

You will defend and indemnify iSales and its directors and employees against third-party claims, regulatory action, penalties and reasonable costs arising from Customer Data or how you collected it; from calls, SMS, WhatsApp messages and emails you send through the Service, including any breach of TRAI’s regulations or the DND register; from your use of third-party services; or from your breach of these terms or the law. We will tell you promptly about any such claim, let you control its defence, and cooperate with you at your cost.

These terms are governed by the laws of India. The courts at Gurugram, Haryana have exclusive jurisdiction over any dispute arising from them or the Service. Before going to court, each of us will first try in good faith to settle the dispute by discussion for 30 days, except where urgent relief is needed.

We may update these terms. We will publish the new version on this page with a new date and, for material changes, tell your admins by email or in the Service at least 30 days before they take effect. If you keep using the Service after that, you accept the updated terms; if you do not agree, you may end the agreement before they take effect.

• These terms, your order form and our privacy policy are the whole agreement between us about the Service.
• Neither of us may transfer this agreement without the other’s consent, except to a successor in a merger, acquisition or sale of its business, with notice.
• Neither of us is liable for delays or failures caused by events beyond its reasonable control.
• We send notices to the email address of your account’s admins. Send notices to us at info@iquanta.in and to our address below.
• If any part of these terms cannot be enforced, the rest still applies. Not enforcing a right is not a waiver of it.
• We are independent parties, and nobody else has rights under this agreement.

Indrajeet's iQuanta Edu Services Private Limited
Plot No 126, Udyog Vihar Phase 4, Gurugram, Haryana 122015, India
Email: info@iquanta.in
Phone: +91 81309 00243